FAQ

FAQ

Do you perform support on an as-needed basis?

Studies show that proactive maintenance improves equipment longevity, uptime and efficiency, and provides cost savings over time. Since all of our Flat Fee service plans are based on this premise, we do not offer reactive services.

What does your Flat Fee service include? Proactive maintenance and monitoring for all covered equipment, operating systems, and applications:
	Patch Management and Service Pack Updates
	Anti-virus and Anti-Spyware management, updates and remediation
	Manage backups and restores
	Disk and Memory Optimization
	Manage user accounts
	Manage Network and Internet Connectivity
	Manage Firewalls, Routers and Switches

Remote Help Desk, Lab/Bench Services and Onsite Service for all covered equipment, operating systems and applications:
	Servers, PC's, Laptops, Firewalls, Routers, and Switches
	Microsoft Windows XP Pro Desktop Operating Systems
	Microsoft Office 2000, 2003, 2007
	Microsoft Windows Server 2003, 2008 and Small Business Server 2003, 2008
	Microsoft Exchange Server 2003 and 2007
	Microsoft SQL Server 2000 and 2005
	Manage Firewalls, Routers and Switches

Vendor Management Services. We will manage all of your infrastructure vendors, allowing you and your staff to run your business not your vendors. Anytime there is a problem with a device or line of business application services by a vendor we manage for you, it's one call to us, and we take it from there, and work the problem to resolution with the vendor. We will even schedule any onsite visits required by the vendor, and oversee successful remediation of the issue at hand.
	Broadband Vendors
	Phone Service and Equipment Vendors
	Printer/Copier/FAX/Scanner/Document Imaging Vendors
	Line of Business Application Vendors

So no matter what happens in my environment, I'll never pay more than one Flat Fee per month?

Examples of items that are not covered under our Flat Fee service plans include the cost of replacement or new hardware, or shipping costs, the cost of software licensing or renewal or upgrade fees, and the cost of any third party vendor or manufacturer support or incident fees. Any project type work such as Database or Software Development is usually done on an hourly basis. Whenever the potential arises for additional fees outside of our Flat Fee, you will always be notified in advance for approval.

What other services and solutions do you provide? We take care of all of your business needs, using technology solutions to reduce your costs, increase your revenues and mitigate your business risks. Some examples of these solutions are:
	Cost-saving Voice and Data T1 and Integrated T1 Solutions
	Productivity-enhancing Voice Over IP services and solutions
	Revenue-generating Web Development Solutions that drive clients to your Website
	Disaster Recovery and Business Continuity Planning to mitigate your risk in the event of Disaster
	Efficiency-boosting mobility solutions to keep your Mobile Workforce connected
	Custom Database and Application Development
	Facility and Network Security Solutions

How can I get more information and get started with your Services?

Just give us a call at 407-830-1200 x12, and we will be happy to schedule an appointment with you to discuss your particular business needs. In order to make certain that we can help your business, our process begins with a Needs Analysis, followed by a Cost-Savings Analysis. We'll examine the results of these in order to determine our best recommendations to meet your business needs.